Customisation

We want to make your gifts and accessories exactly how you imagined them, but we are limited by what is possible. We will do our best to work our magic and make your vision come to life, however we will always advise what we feel is best depending on your requests for customisations. We reserve the right to cancel and fully refund any orders where the customisations requested are inappropriate or not possible.

Please also bear in mind that each product is customised by hand to ensure the absolute best quality, but this does mean it can take up to 2 weeks for your products to be ready to send to you. If you require your products urgently, please pop us an email and we will do our best to accommodate.

Delivery

We only ship our products within the United Kingdom. Delivery usually takes up to 3-5 working days once shipped from the hayloft.