Overview
Our refund and returns policy lasts 30 days from receipt of purchase. If 30 days have passed since your purchase, we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept returns on products that are intimate, any gift cards, or any personalised items.
To complete your return, we require a receipt or proof of purchase. This may be your email confirmation, we will verify this using our back office platform.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
To begin the returns process please contact us with the reason for your return, including your order number via email to info@hallieshayloft.co.uk.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days, where possible.
Late or missing refunds
If you haven’t received a refund after you have been informed that one will be issued, first check your bank account again.
Next contact your card issuer, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hallieshayloft.co.uk.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us at info@hallieshayloft.co.uk for questions related to refunds and returns.